Terms & Conditions

The produce on this website is sold by:
Village Maid Cheese Ltd, The Cottage, Basingstoke Road, Riseley, Reading, Berkshire, RG7 1QD
Email: info@villagemaidcheese.co.uk
VAT Registration Number: 438186430
Company Number: 03846528, registered in England
All contracts are made under English law and are subject to the jurisdiction of the courts of England & Wales.

By registering your details online you agree to our terms and conditions. When you place an order online, it is classed as an offer. By proceeding through the checkout process and accepting our Terms and Conditions, you are making an offer to purchase the goods which, if accepted by Village Maid Cheese Ltd, will result in a binding contract.

Your completion of the checkout process does not constitute Village Maid Cheese Ltd’s acceptance of your order. Payment will be taken using your preferred method and an acknowledgment of receipt of your order will be emailed to you. Acceptance of your order and the formation of a contract between you and Village Maid Cheese Ltd will take place on dispatch to you of the products ordered, unless Village Maid Cheese Ltd has notified you that they do not accept your order, or you have cancelled it (please refer to Returns and Refunds).

If for some reason you do not receive an email acknowledging receipt of your order, yet your payment method has been debited, please notify Village Maid Cheese Ltd.

Personal details and payment method information supplied by you must be correct and valid and such that you are authorised to use. Your email address and personal information will never be passed on from us to any other third party.

Payment is carried out through secure gateways using PayPal and Stripe. These are world-recognised and established companies that accept all major credit and debit cards.
 While Village Maid Cheese Ltd tries to ensure that all prices on their website are accurate, errors may occur. If they discover an error in the price of goods you have ordered, they will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If they are unable to contact you, they will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.

If you wish to cancel an order you have made, please contact Village Maid Cheese Ltd within one hour of placing the order. After this time, the order may have already been processed and a cancellation would not be possible. If Village Maid Cheese Ltd accepts the cancellation of your order, and you have already paid for the goods, you will receive a full refund.

Returns and Refunds
Returns are accepted only if the goods are damaged. You must inform Village Maid Cheese Ltd within 24 hours from receipt by email or phone. You can return the cheese to us in the original packaging for inspection at your own cost. If there is a noticeable issue with the cheese upon inspection, we will offer a replacement, and reimbursement for the return postage up to the original delivery cost.

Cutting and Weights
Our whole cheeses are handmade and cut pieces are cut by hand. Because of our traditional, artisan approach to cheesemaking, it is very unlikely that weights listed on product descriptions will match the exact weight of the cheese you receive. This is shown on the product description purely as a guide.

All contents on these web pages are copyright to Village Maid Cheese Ltd (including, but not limited to, all text, copy, logos, pictures, source code, design). Unauthorised use of any of the content without written permission from Village Maid Cheese Ltd is prohibited.

Village Maid Cheese Ltd is not liable for the content of any third-party websites even if linked from this website, and cannot be held responsible for your protection and privacy on those websites.

Any liability under these Terms and Conditions cannot exceed the total price of your order.

Village Maid Cheese Ltd is not responsible for any business loss or damage, which does not result directly from their actions, or that was not foreseeable at the time of ordering.

These Terms and Conditions are subject to review as required.